Orders & Returns
At Yochi, all items are made by order. We do not stock any items. All items are personalized and handcrafted for your order. The average time for most orders to ship is about 2 to 8 business days.We offer shipping via UPS/USPS. Please note that UPS cannot deliver to P.O. Boxes within the U.S. The following are the shipping costs for various shipping methods for retail customers:
Ground: $7.95 for orders up to $99
Ground US Outlying Territories: $9.95
Second Day Air: $16.95
Next Day Air: $24.95
For wholesale shipping lead time and cost, Please contact us @firstname.lastname@example.org.
Yochi, Inc. will accept items for exchange or merchandise credit only. Sale items are non-returnable. Contact us via email at email@example.com within 7 days of receiving your order, before all exchange or return inquiries PRIOR to mailing the item. Shipping charges are non-refundable and exchange items are subject to shipping costs. No credit will be issued merchandise that is worn or with tags or labels removed. We will then issue a Return Authorization Number (RA#). In your return package include a copy of your receipt, RA#. To insure a safe delivery, please make sure all packages have a tracking number. By placing your order with us, you agree to all the terms and conditions of our policies.
Please ship the returned items to our warehouse within 5 days of receiving your RA# to:
11 West 36th Street, 5th Floor
New York, NY 10018
PRIVACY AND SECURITY POLICY FOR Yochi NY, INC.
Your privacy is of utmost importance to us. Be assured that information provided to us as a result of your online purchase is completely confidential. Yochi NY, Inc. does not sell, rent, or loan any personal identification information regarding its costumers to any third party. Our company will take every precaution to protect our user’s information.
The YochiNY.com site was developed to support secure online purchasing through secure socket layer (SSL) technology using 128-bit encryption and a gateway supported by Authorize.net. All information that you provide during the shopping process is encrypted for your protection